Hexagon Self Service Provisioning
Process
The Self Service
Provisioning Process helps create a VM in order to access the LG X-windows
desktop. The LG X-windows desktop is the only GUI allowed to communicate with
the DPC VM.
LG 3.5 is not supported in the DPC. For
additional questions or technical support, contact the Service
Desk and open a ticket via email ( it-support@alia.com ) . Call the Service Desk (x7911) to
escalate. An L2 Service Desk person will assist.
Please
Note: Utility accounts (i.e. service/shared accounts) are not allowed to connect
to DPC. Only employee based ID accounts (jdoe@alia.com, mkay@alia.com,
etc.) are allowed.
For additional information, please read the
FAQ, found here.
A version of this document that includes
images can be found here.
Self Service Process
Please
Note: The process will take roughly 3 to 5 minutes, however hostname
registry may take up to 30 minutes.
1.
Using Firefox, log on to https://vdi.alia.com/clarity/index.html#/intro using the Single sign-on method (bottom
of login screen).
This process uses Arcadia to authenticate; new users may be asked to
authenticate more than once.
Please note: some users may
receive an error message that states, "Sorry, you can't access X9-VDI
because you are not assigned this app in Arcadia." If so, please
contact the Service Desk using either email (it-support@alia.com), phone (x7911) or the IT website (https://it.alia.com).
2.
Choose Region as
“CDN-SANJOSE” and Tenant “DPC” on the top right of the screen.
3.
Click on New VM
Instance in the upper right corner to begin.
4.
Click the radio button
for the displayed configuration of the CPU/RAM. Only select an image that has
“ACTIVE-” prefix. Click the NEXT button at the bottom.
5. Select a network by checking the box. If there
is more than one, select a network where Available IPs is greater than 0. The
network names will be different for different regions. Click the NEXT button at
the bottom.
6.
Enter an instance
name (also known as a hostname). The instance name must be in lower case and
must start with an “rklip-”. The naming convention is “rklip-loginid”. Do not
enter any other information and do not check the multiple instances box. Click
the NEXT button at the bottom.
Please Note: If you must
create additional VMs, please append a dash and a number to the end of the
naming convention (i.e. rklip-loginid-02, rklip-loginid-03, etc.)
7.
Click the “cloud-init” check box. Do not enter any text in the Cloud-config
box. Click the NEXT button at the bottom.
8.
The status icon
under "State" may continue to spin for more than 20 seconds. To
fix this problem, refresh the page using the Refresh button next to the
Settings gear on the right side of the page.
9.
To connect to the new
VM, go here.
