Hexagon Self Service Provisioning Process (virtual machine creation)

Hexagon Self Service Provisioning Process

The Self Service Provisioning Process helps create a VM in order to access the LG X-windows desktop. The LG X-windows desktop is the only GUI allowed to communicate with the DPC VM. 

LG 3.5 is not supported in the DPC. For additional questions or technical support, contact the Service Desk and open a ticket via email ( it-support@alia.com ) . Call the Service Desk (x7911) to escalate. An L2 Service Desk person will assist. 

Please Note: Utility accounts (i.e. service/shared accounts) are not allowed to connect to DPC. Only employee based ID accounts (jdoe@alia.com, mkay@alia.com, etc.) are allowed. 

For additional information, please read the FAQ, found here.

A version of this document that includes images can be found here.

Self Service Process

Please Note: The process will take roughly 3 to 5 minutes, however hostname registry may take up to 30 minutes.

1.      Using Firefox, log on to  https://vdi.alia.com/clarity/index.html#/intro using the Single sign-on method (bottom of login screen).

This process uses Arcadia to authenticate; new users may be asked to authenticate more than once.

Please note: some users may receive an error message that states, "Sorry, you can't access X9-VDI because you are not assigned this app in Arcadia." If so, please contact the Service Desk using either email (it-support@alia.com), phone (x7911) or the IT website (https://it.alia.com).

2.      Choose Region as “CDN-SANJOSE” and Tenant “DPC” on the top right of the screen.  

3.      Click on New VM Instance in the upper right corner to begin.

4.      Click the radio button for the displayed configuration of the CPU/RAM. Only select an image that has “ACTIVE-” prefix. Click the NEXT button at the bottom.

5.      Select a network by checking the box. If there is more than one, select a network where Available IPs is greater than 0. The network names will be different for different regions. Click the NEXT button at the bottom.

6.      Enter an instance name (also known as a hostname). The instance name must be in lower case and must start with an “rklip-”. The naming convention is “rklip-loginid”. Do not enter any other information and do not check the multiple instances box. Click the NEXT button at the bottom.
Please Note:  If you must create additional VMs, please append a dash and a number to the end of the naming convention (i.e. rklip-loginid-02, rklip-loginid-03, etc.)

7.      Click the “cloud-init” check box. Do not enter any text in the Cloud-config box. Click the NEXT button at the bottom.

8.       The status icon under "State" may continue to spin for more than 20 seconds. To fix this problem, refresh the page using the Refresh button next to the Settings gear on the right side of the page. 

9.      To connect to the new VM, go here.